At Helpzy, we aim to provide reliable and professional services through trusted independent professionals.
By booking through Helpzy, customers agree to the followings:
Customers should provide at least 24 hours notice for cancellations or rescheduling where possible.
Last-minute cancellations may affect future booking priority.
Helpzy reserves the right to decline repeated non-serious, misleading or abusive bookings.
Customers must provide accurate service details, address and contact information.
If a professional arrives at the location and the customer is unavailable or unreachable, Helpzy may record the booking as a no-show.
Customers must ensure a safe, respectful and appropriate environment for professionals attending the property.
Helpzy acts as a platform connecting customers with independent professional partners and does not directly employ service providers.
Helpzy reserves the right to suspend or restrict customers who misuse the platform, behave inappropriately or repeatedly cancel confirmed bookings.
Service availability may vary depending on professional availability and location.
Customers and professionals introduced through Helpzy must not arrange or continue private services, payments or business outside the Helpzy platform without written approval from Helpzy.
If customers or professionals choose to continue services, payments or agreements privately outside Helpzy after being connected through the platform, Helpzy will not be responsible or liable for any disputes, damages, losses, injuries, payments, misconduct or service-related issues arising from such arrangements.
Any attempt to bypass Helpzy by arranging direct private business after introduction through the platform may be considered a breach of Helpzy policy and may result in suspension, removal from the platform or further action where appropriate.
Helpzy reserves the right to update this policy at any time to maintain professionalism, trust, safety and service quality across the platform.
