At HELPZY LTD, we aim to provide reliable, professional, and trustworthy services through our network of independent professional partners. By booking a service through Helpzy, customers agree to the following:
Customers should provide at least 24 hours’ notice if they wish to cancel or reschedule a booking.
Late cancellations or repeated rescheduling may affect future booking priority and, where applicable, cancellation charges may apply. Any applicable charges will be communicated before the booking is confirmed.
Customers must provide accurate and complete:
Customers must ensure someone is available at the agreed appointment time.
If the professional arrives and cannot gain access, or the customer is unavailable or unreachable, the appointment may be recorded as a no show.
Where applicable, call-out charges or cancellation fees may apply.
Customers must provide a safe, respectful and suitable working environment.
Professionals have the right to refuse or stop work if they reasonably believe that:
Appointments are subject to:
Helpzy is an online platform connecting customers with independent professional partners.
Professionals using Helpzy are independent businesses, self-employed individuals or registered companies.
They are not employees, workers or agents of HELPZY LTD.
Customers must:
Helpzy reserves the right to refuse future bookings where customer behaviour breaches these standards.
Helpzy may suspend or permanently restrict customers who:
Customers agree to pay the agreed service charges using approved payment methods.
Failure to make payment may result in:
Customers and professionals introduced through Helpzy must not arrange, continue or accept private services, payments or business outside the Helpzy platform without prior written permission from Helpzy.
If customers or professionals choose to continue services privately after being introduced through Helpzy, Helpzy accepts no responsibility or liability for:
Any attempt by customers or professionals to bypass Helpzy by arranging direct business after being introduced through the platform may be considered a breach of Helpzy policy.
Helpzy reserves the right to:
Helpzy makes reasonable efforts to connect customers with trusted professionals.
However, Helpzy cannot guarantee the outcome, workmanship or availability of services provided by independent professionals.
To the fullest extent permitted by law, HELPZY LTD shall not be liable for:
Nothing in this policy excludes liability where such exclusion is prohibited by law.
Helpzy reserves the right to amend or update this policy at any time to improve professionalism, safety, compliance and service quality.
The latest version will always be published on the Helpzy website.
Continued use of the platform constitutes acceptance of the updated policy.
