Helpzy aims to provide a fair and transparent experience for both customers and professional partners.
Payment arrangements may vary depending on:
Customers are encouraged to provide at least 24 hours notice for cancellations where possible.
Repeated no-shows or last-minute cancellations may affect future bookings.
Refund requests will be reviewed fairly based on:
As professionals on Helpzy operate independently, certain service-related payment matters may need to be resolved directly between customer and professional.
Helpzy is not responsible for payments, disputes or financial losses resulting from arrangements made privately outside the Helpzy platform.
Helpzy reserves the right to suspend or permanently restrict users involved in:
Helpzy may introduce secure online payment systems, deposits or service fees in future as the platform grows.
Helpzy reserves the right to update this policy at any time to improve operational fairness and service quality.
