At HELPZY LTD, we are committed to providing a fair, transparent and professional experience for both customers and our independent professional partners. By booking services through Helpzy, customers agree to the following payment & refund policy.
Payment arrangements may vary depending on:
Depending on the service, payment may be made directly to the independent professional or, where available, through the Helpzy platform.
Service prices shown on the Helpzy website are provided as guidance only unless otherwise stated.
Final pricing may vary depending on:
Some services may require a deposit before a booking is confirmed.
Deposits may become non-refundable where:
Customers are encouraged to provide at least 24 hours’ notice if they need to cancel or reschedule.
Late cancellations or repeated no-shows may:
Refund requests will be considered fairly based on:
Professionals on Helpzy operate independently.
Where a dispute relates directly to the quality of work provided by an independent professional, Helpzy may assist in facilitating communication but is not responsible for guaranteeing refunds unless required by law or where Helpzy has directly collected payment and determines a refund is appropriate.
Helpzy accepts no responsibility for:
arising from services arranged or paid for privately outside the Helpzy platform.
Helpzy reserves the right to investigate and restrict accounts involved in:
Where appropriate, Helpzy may provide booking records, communications and other relevant information to payment providers or legal authorities to assist with dispute investigations.
Customers should first contact Helpzy to allow a reasonable opportunity to investigate and resolve any payment or service-related concerns before initiating a payment dispute or chargeback.
As Helpzy continues to develop, we may introduce:
Additional terms may apply to these services.
To the fullest extent permitted by law, HELPZY LTD shall not be liable for:
Helpzy reserves the right to amend this Payment & Refund Policy at any time to improve fairness, compliance and operational efficiency.
The latest version will always be published on the Helpzy website.
Continued use of the platform constitutes acceptance of any updated policy.
