Helpzy privacy policy

Helpzy (“Helpzy”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store and protect your information when you use our website, platform, forms, WhatsApp communication channels and related services. This Privacy Policy explains how Helpzy Ltd collects, uses, stores and protects personal information when you use our website, forms, WhatsApp channels and related services.

Effective date: 12 June 2026

Updated recently

2 min read

Helpzy is operated by HELPZY LTD (“Helpzy”, “we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, platform, forms, WhatsApp communication channels and related services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable laws.

HELPZY LTD is the data controller for personal information collected through this website, customer enquiries, professional registration, WhatsApp communications and related services.

HELPZY LTD

Company No: 17308711

Registered in England & Wales

Registered Office: 66 Paul Street, London, EC2A 4NA

Privacy contact: hello@helpzy.co

Depending on how you interact with Helpzy, we may collect:

Identity and contact information: name, email address, phone number, WhatsApp number, address and postcode.
Customer enquiry and booking information: service requested, preferred dates, location, booking details and messages.
Professional registration information: qualifications, insurance information, business details, experience, licences and certifications.
Professional documents: identification, proof of address, insurance documents, certificates, licences and other evidence submitted during registration or verification.
Communications: emails, WhatsApp messages, form submissions, attachments and other correspondence.
Transaction information: booking, payment, refund or billing information where applicable.
Technical information: IP address, browser type, device information, cookies and analytics data.
Service information: photographs, service notes or other information provided for quotations, service delivery, quality assurance or dispute resolution.

We may use your information to:

Respond to customer enquiries and service requests.
Communicate with you by website form, email, phone or WhatsApp.
Facilitate bookings and coordinate services.
Assess and manage professional partner applications.
Review identification, insurance, qualifications, licences and certifications.
Maintain service and communication records.
Process payments, refunds and related transactions where payment functionality is available.
Improve our website and services.
Prevent fraud, misuse and security incidents.
Comply with legal and regulatory obligations.

We process information where necessary for the performance of a contract, compliance with legal obligations, our legitimate interests, your consent (where required), or to protect vital interests.

We process personal information only where we have a lawful basis to do so. Depending on the purpose, this may include:

Contract: where processing is necessary to respond to a service request, manage a booking or provide services.
Legitimate interests: where necessary to operate Helpzy, improve services, prevent fraud, maintain security, manage complaints and support customers and professionals.
Legal obligations: where we are required to keep records, respond to authorities or comply with applicable laws.
Consent: where consent is required, for example for certain marketing communications or optional processing.
Vital interests: in limited circumstances where processing is necessary to protect someone’s life or safety.

Helpzy is a marketplace connecting customers with independent professionals. Once customer information is shared for a booking, the professional may become an independent data controller and is responsible for complying with applicable privacy laws.

When a person applies to join Helpzy as a professional partner, we may collect and review documents such as identification, proof of address, insurance details, qualifications, licences, certificates and other supporting evidence.

These documents are used to assess applications, verify relevant information, manage professional accounts and support the safe and reliable delivery of services.

Access to professional documents should be limited to authorised persons and service providers who need the information for legitimate business, verification, compliance or security purposes.

In some circumstances, customers or professionals may choose to provide information that could be considered sensitive or special-category personal data, such as health information, allergies, accessibility requirements or safeguarding-related information.

Helpzy will only process such information where it is necessary and lawful to do so, for example to support safe service delivery, respond to safeguarding concerns or comply with legal obligations.

Where required by law, we will rely on an appropriate additional condition for processing special-category personal data and will apply suitable safeguards.

If you contact Helpzy through WhatsApp or email, we may receive your contact details, messages, attachments and any other information you choose to provide.

WhatsApp is operated by a third-party provider and its own privacy terms may also apply to your use of that service.

If Helpzy introduces online payment functionality, we may process payment and transaction information in connection with bookings, services, refunds or other charges.

Where third-party payment processors are used, payment card details may be collected and processed directly by those providers rather than stored by Helpzy.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods may vary depending on the type of information. For example:

customer enquiries and booking records may be retained for a reasonable period after the enquiry or service is completed;
professional registration and verification records may be retained while the professional relationship remains active and for a reasonable period afterwards;
financial and transaction records may be retained for the period required by applicable accounting and tax laws;
marketing preferences may be retained for as long as necessary to respect opt-out requests.

We use cookies and similar technologies to improve website functionality, understand usage and enhance user experience. You can manage cookies through your browser settings.

We implement reasonable technical and organisational measures to protect personal information. However, no online system can be guaranteed completely secure.

We may send service updates and marketing communications where permitted by law. You may opt out at any time.

Our website may contain links to third-party websites. Helpzy is not responsible for their privacy practices.

Helpzy may introduce ai, automation, chatbots and mobile applications. Any processing of personal information will remain subject to this Privacy Policy and applicable law.

Photographs may be used for quotations, quality assurance, dispute resolution or service records where appropriate and handled in accordance with this Privacy Policy.

Our services are intended for individuals aged 18 or over. We do not knowingly collect personal information from children.

You may have rights to access, correct, delete, restrict or object to processing, and withdraw consent where applicable. Contact hello@helpzy.co to exercise your rights.

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that a lawful transfer mechanism and suitable safeguards are in place, where required by applicable data-protection law.

If you have concerns about how we process your information, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO).

We may update this privacy policy from time to time. The latest version will always be published on our website.

Data Controller: HELPZY LTD
Company No: 17308711
Registered in England & Wales
Registered Office: 66 Paul Street, London, EC2A 4NA

For privacy-related enquiries, contact:
hello@helpzy.co