Helpzy Privacy Policy

Helpzy (“Helpzy”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, platform, forms, WhatsApp communication channels and related services. By using Helpzy services, you agree to this Privacy Policy.

Effective Date: 12th June 2026

Updated recently
2 min read
  • Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Location and address details
  • Service enquiry information
  • Professional registration information
  • Booking details
  • Communications sent through our website, forms, email or WhatsApp
  • Device, browser and website usage information
  • How We Use Your Information

We use your information to:

  • Respond to enquiries and booking requests
  • Connect customers with suitable professional partners
  • Manage customer support
  • Verify professional registrations
  • Improve our services and website
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations
  • Sharing Your Information

Helpzy does not sell personal information.

We may share information:

  • With professional partners when necessary to provide requested services
  • With service providers supporting website, hosting, communication or business operations
  • Where required by law, court order or government authority
  • To protect Helpzy, customers, professionals or the public from fraud, misuse or legal claims
  • Independent Professionals

Helpzy acts as a platform connecting customers and independent professionals.

Where a customer requests a service, relevant information may be shared with the professional partner for service delivery purposes.

Independent professionals remain responsible for their own handling of personal information received during service provision.

  • Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Meet legal and regulatory requirements

Information that is no longer required will be securely deleted or anonymised where reasonably possible.

  • Cookies and Analytics

Helpzy may use cookies and similar technologies to:

  • Improve website functionality
  • Understand website usage
  • Enhance customer experience
  • Monitor website performance

Users may manage cookie preferences through their browser settings.

  • Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, loss, misuse or alteration.

While we strive to protect all information, no internet-based system can guarantee complete security.

  • Children’s Privacy

Helpzy services are intended for individuals aged 18 years or older.

We do not knowingly collect information from children under the age of 18.

  • Your Rights

Depending on applicable laws, you may have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Withdraw consent where applicable

Requests may be submitted to:hello@helpzy.co

 

  • International Users

Information may be stored or processed in countries where our service providers operate. By using Helpzy, you consent to such processing where legally permitted.

  • Changes to this Policy

Helpzy may update this Privacy Policy from time to time.

Updated versions will be published on our website and become effective upon publication.

  • Contact Us

Questions about this policy or your data? We’re here to help.

hello@helpzy.co
www.helpzy.co