Helpzy (“Helpzy”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store and protect your information when you use our website, platform, forms, WhatsApp communication channels and related services. By using Helpzy services, you agree to this privacy policy.
Effective Date: 12 June 2026
Helpzy is operated by HELPZY LTD (‘Helpzy’, ‘we’, ‘our’, ‘us’). We are committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store and protect your information when you use our website, mobile applications, platform, customer and professional portals, forms, whatsapp communication channels and related services. We process personal information in accordance with the UK general data protection regulation (UK GDPR), the data protection act 2018 and other applicable laws.
We may collect identity data (name), contact data (email, phone, whatsapp, address), professional data (qualifications, insurance, business information), transaction data (bookings, enquiries, schedules), communications, technical information (ip address, browser, cookies and analytics), and any information you voluntarily provide
We use your information to respond to enquiries, facilitate bookings, match customers with independent professionals, verify professionals, improve our platform, maintain security, detect fraud, communicate with users and comply with legal obligations.
We process information where necessary for the performance of a contract, compliance with legal obligations, our legitimate interests, your consent (where required), or to protect vital interests.
We do not sell personal information. We may share information with independent professionals to deliver requested services, trusted service providers (hosting, analytics, communications, payment providers) and where required by law.
Helpzy is a marketplace connecting customers with independent professionals. Once customer information is shared for a booking, the professional may become an independent data controller and is responsible for complying with applicable privacy laws.
We retain personal information only as long as necessary for business, legal, accounting, tax, fraud prevention and dispute resolution purposes.
We use cookies and similar technologies to improve website functionality, understand usage and enhance user experience. You can manage cookies through your browser settings.
We implement reasonable technical and organisational measures to protect personal information. However, no online system can be guaranteed completely secure.
We may send service updates and marketing communications where permitted by law. You may opt out at any time.
Our website may contain links to third-party websites. Helpzy is not responsible for their privacy practices.
Helpzy may introduce ai, automation, chatbots and mobile applications. Any processing of personal information will remain subject to this Privacy Policy and applicable law.
Photographs may be used for quotations, quality assurance, dispute resolution or service records where appropriate and handled in accordance with this Privacy Policy.
Our services are intended for individuals aged 18 or over. We do not knowingly collect personal information from children.
You may have rights to access, correct, delete, restrict or object to processing, and withdraw consent where applicable. Contact hello@helpzy.co to exercise your rights.
Your information may be processed outside your country where our service providers operate, subject to applicable legal safeguards.
If you have concerns about how we process your information, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO).
We may update this privacy policy from time to time. The latest version will always be published on our website.
Company No: 17308711
Registered in England & Wales
Registered office: 66 Paul Street, London EC2A 4NA
